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Two of the surveys I did today had the weirdest opening lines I've ever heard. In the first one, I explained the reason for the call (public opinion survey to gather information about certain issues/products.) Instead of asking for a specific person like on other surveys, I had to ask "May I please speak with the person in the household that is 18 years or older and who has had the most recent birthday?"
The second survey wasn't much better, with the question "May I speak with the youngest adult male, 18 years or older, in the household who is currently at home?" If there are no adult males in the house, I'm supposed to ask for the youngest adult female, but some women who answered hung up the phone before I could ask that. In some cases, the youngest adult males/females were in their 60s and 70s. All but two of the callers were in the "quota full" categories and were only given the 2-minute version of the second survey. The other two were given the LONGGGGGGG version of the survey. After completing 55-65% of the survey in about 10 minutes, both sounded like they were losing patience. I offered to call them back tomorrow to complete the survey, which they accepted. I'm actually taking Friday off, so someone else will finish with them.
One of the "youngest" people I was connected to was a 92-year-old man. Unfortunately, he didn't qualify to take the full survey because he said he didn't read the newspaper (due to not being able to read.) I felt sorry for him and wished I could have continued the survey because he said he needed someone to talk to. He asked me to make sure to talk to my parents and grandparents before he said good-bye.
At around 7 PM, I was switched to a much better assignment. I only got one really angry caller who started yelling at me to get a job. This assignment ended an hour later and everyone on it was allowed to go home at 8:00 instead of staying until 10:00.
In total, I had about the same percentage of successfully-completed calls (22 out of about 260, or about 8.5 percent.)
One car I saw on the way to work had its crumpled hood held on with duct tape. I'm glad my recent crash wasn't that bad.
The second survey wasn't much better, with the question "May I speak with the youngest adult male, 18 years or older, in the household who is currently at home?" If there are no adult males in the house, I'm supposed to ask for the youngest adult female, but some women who answered hung up the phone before I could ask that. In some cases, the youngest adult males/females were in their 60s and 70s. All but two of the callers were in the "quota full" categories and were only given the 2-minute version of the second survey. The other two were given the LONGGGGGGG version of the survey. After completing 55-65% of the survey in about 10 minutes, both sounded like they were losing patience. I offered to call them back tomorrow to complete the survey, which they accepted. I'm actually taking Friday off, so someone else will finish with them.
One of the "youngest" people I was connected to was a 92-year-old man. Unfortunately, he didn't qualify to take the full survey because he said he didn't read the newspaper (due to not being able to read.) I felt sorry for him and wished I could have continued the survey because he said he needed someone to talk to. He asked me to make sure to talk to my parents and grandparents before he said good-bye.
At around 7 PM, I was switched to a much better assignment. I only got one really angry caller who started yelling at me to get a job. This assignment ended an hour later and everyone on it was allowed to go home at 8:00 instead of staying until 10:00.
In total, I had about the same percentage of successfully-completed calls (22 out of about 260, or about 8.5 percent.)
One car I saw on the way to work had its crumpled hood held on with duct tape. I'm glad my recent crash wasn't that bad.
